Dear Comcast,

It's official. You. Suck. Shit.

I could not fuckin' BELIEVE the treatment I received from your call center reps this morning. All I wanted to know was if there was a service problem with the High Speed Internet in my area.

After a semi-comical exchange of:

"Well, if the light's on you're connected."

"Yeah, but my homepage isn't loading, it's not connecting to your NETWORK."

"Well, if the light's on you're connected."

"Yeah, but I ping for Comcast.net and it says it can't find the network."

"Well, if the light's on you're connected."

I then asked to speak to a supervisor, at which point the bitch HUNG UP ON ME.

On the second call, I mentioned the hang up to the second rep, who replied with, "Oh, ha ha ha I hate when that happens..." and then put me on hold for fifteen minutes to "get" a supervisor. She even came back with the usual crap of "Now I didn't hang up on you, so don't hang up on me, 'kay? (chuckle)"

Giving up, I tried one more call where I got the excuse of how there's only one manager talking to a bunch of (presumably pissed off) people. Fuck that. That's not my problem. I pay over ONE HUNDRED BUCKS A MONTH for combined Cable TV and Internet and that's on the lower pricing tier. PLUS Comcast is raising the rates (again!) in January. If they're too money grubbing to hire enough people to take gripes about their shitty service, tough shit.

Of course, I never did have enough time to hold for a supervisor due to having to leave for work eventually and sure enough, my service was magically restored later in the day. But now I've learned a hard lesson about what happens when one company gains a practical monopoly on the cable service in one's local area. Absolute disrespect for the customer with no real recourse.

I am now seriously considering, no fuck that, I'm actually planning a switch to another service, probably from AT & T (just to burn Comcast's ass.) It's a Hell of a lot cheaper for not much lesser speed, and besides, Comcast lies out the ass about how fast they are. More often than not, I have a creaky slow connection depending on how many folks are on broadband in the vicinity of my modem. And I'd rather try to decipher a rep in Bangalore than get bullshit attitude from some dumbass in this country who thinks that they'll get through college and get a "real" job before they ever get fired.

In researching my latest blog rant (and searching for the Comcast VP to drop a courtesy call on- apparently that gentleman's name is Rick Germano and he's the Senior VP of Customer Operations,) I found a fascinating lil' blog appropriately entitled "Comcast Must Die." In the latest post, there is a reference to a recent American Customer Satisfaction Index report that Comcast has a rating of 56. Their customer satisfaction dropped 7% while their profits increased 12%! So if you'd like to read about this finding (and other disgruntled customers in the same boat I am, named the S.S. Corporate Swill Barge) Click Here, Pilgrim